Frequently Asked Questions

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Breakfast is not included in standard rates. OTHER SPACE CAFÉ is open daily 7:15–22:00 (last order 21:30) and serves a full breakfast menu every morning, available at an additional cost.

Yes. Stay 5 nights or more for 5% off per night. Stay 30 nights or more for 10% off per night. Discounts apply automatically via the booking widget when the qualifying nights are selected.

All rates include complimentary high-speed Wi-Fi, exclusive access to our rooftop terrace (hotel guests only), and use of the semi-open terrace. Breakfast and café meals are billed separately.

Yes, we accommodate group bookings. For groups of 5 rooms or more, please contact us directly for availability.

Check-in begins at 15:00. Check-out is by 10:00. Early check-in and late check-out are available subject to room availability — please contact us in advance.

We accommodate these requests subject to availability. Please contact us at least 24 hours in advance.

Yes. Our front desk is staffed 24 hours a day, 7 days a week. Call us any time at +81-3-5808-9286.

Please bring a valid government-issued photo ID (passport for international guests) for the reservation. Japanese guests may present a driver's license or My Number card.

Yes, luggage storage is available at the front desk before check-in and after check-out. This service is complimentary for hotel guests.

Take the Narita Express (N'EX) to Ueno Station (~55 min), then the Tokyo Metro Ginza Line to Asakusa Station (~5 min). Total: ~70–90 min. Taxi costs approximately ¥20,000–¥25,000 and takes 60–90 min.

Take the Tokyo Monorail to Hamamatsucho Station, then the Toei Asakusa Line directly to Asakusa Station. Total: ~40–50 min. This is the fastest and most direct route from Haneda.

Asakusa Station is the nearest, served by the Tokyo Metro Ginza Line, Toei Asakusa Line, and Tobu Skytree Line. The hotel is an 8–10 minute walk from the station exits.

The hotel does not have dedicated on-site parking. Paid public parking is available within a short walking distance. We strongly recommend using public transport, as Asakusa is exceptionally well connected.

Yes. Our address is 3-4-10 Asakusa, Taito-ku, Tokyo 111-0032. You can show this to any taxi driver. Rideshare apps (Uber, GO) also operate in the Asakusa area.

We offer 8 room types across 94 rooms: Standard Double, Superior Double, Deluxe Double, Premier Double, Double (Disability Access), Koagari-Style, Deluxe Koagari-Style, and Koagari-Style Quadruple. Sizes range from 12 m² to 24.1 m².

A Koagari room features a traditional Japanese raised-floor platform (小上がり) with authentic futon beds. It offers a genuine local cultural experience while providing all modern hotel amenities. Our most popular room type for guests seeking a uniquely Japanese stay.

Yes. Complimentary high-speed Wi-Fi is available in all guest rooms and common areas, including the rooftop terrace, semi-open terrace, and café.

Yes. We have an exclusive rooftop terrace reserved for hotel guests only, offering panoramic views of Senso-ji Temple and Tokyo Skytree. We also have a semi-open terrace suitable for working, dining, or relaxing.

Available at no charge: iron, hair straightener, sewing kit, luggage scale, thermometer, and HDMI cable. Simply ask the front desk at any time.

Yes. OTHER SPACE CAFÉ is open daily from 7:15 to 22:00 (last order 21:30), serving Japanese-Western fusion cuisine including full breakfast, all-day dining, and beverages.

Yes, the entire hotel is non-smoking. Designated smoking areas may be available outside. Please ask the front desk for details.

We accept Visa, Mastercard, American Express, JCB, IC card payments, and cash in Japanese Yen (JPY). All charges are processed in JPY.

No. All payments are in Japanese Yen (JPY). We do not offer currency exchange. We recommend using a credit card or withdrawing JPY from an ATM before arrival.

Cancellation policies vary by booking plan. Most plans allow free cancellation up to a set number of days before check-in. Check your booking confirmation email for exact terms specific to your reservation.

Refund eligibility depends on your booking plan and cancellation timing. Free-cancellation plans are fully refunded within the allowed window. Non-refundable rates cannot be refunded. Contact us with your booking reference if unsure.

Early departures are subject to the terms of your booking plan. In many cases, nights not stayed may still be charged. Please contact the front desk as early as possible, and we will do our best to assist you.

Absolutely. Children of all ages are welcome. Children under 7 sharing a bed with a parent stay free (no extra bed needed). Please contact us in advance if you require cribs, extra beds, or specific room configurations.

Pets are not permitted inside guest rooms. However, leashed pets are welcome in our semi-open outdoor terrace area.

Yes. We have a dedicated Double Room (Disability Access) on accessible floors. Please contact us when booking to confirm availability and arrangements.

Yes. English-speaking staff are on duty at the front desk. We can also assist in Japanese, and use translation support for other languages to ensure all guests are well taken care of.

Senso-ji Temple is approximately a 10-minute walk from the hotel. We recommend visiting at dawn before crowds arrive — one of Tokyo's most atmospheric experiences.

Tokyo Skytree is approximately 15 minutes on foot or a very short taxi ride. You can see it directly from our rooftop terrace — no ticket required.

Top picks: Nakamise Shopping Street, Senso-ji at dawn, a rickshaw (jinrikisha) ride, Kappabashi Kitchen Town, sunset from our exclusive rooftop. Our front desk staff are local insiders — ask them for personalized tips.

Call 119 for fire or medical emergencies. Call 110 for police. Our front desk is staffed 24/7 and can immediately assist with emergency services. Emergency procedures are also posted inside your room door.

Front desk: +81-3-5808-9286 (24 hours). Email: info.asa@otherspacehotel.com. Or visit the front desk in person at any time.

Contact our front desk immediately at +81-3-5808-9286 or email info.asa@otherspacehotel.com with a description of the item and your stay dates. We hold found items securely and will contact you if something is recovered.