Privacy Policy

Section 01

Acquisition of Personal Information

The Hotel acquires personal information through the following methods when conducting transactions related to the Hotel's facilities and services (accommodation, food and beverage, banquets, merchandise sales, and other incidental services) or when conducting business with partner companies:

• Directly from you: Via telephone, written documents (including electronic records), business cards, verbal communication, the internet, etc., including forms registered or filled out on the official website and mobile applications.
• From persons authorized by you: Reservation applicants, introducers, travel agencies, business partners, online travel platforms, and package tour operators.
• From publicly available information: The internet, newspapers, telephone directories, books, and other public publications.

Section 02

Purpose of Use of Personal Information

Unless otherwise provided by laws and regulations or notified separately, the Hotel generally uses your personal information for the following purposes:

• To perform contracts signed with you: Including transactions related to hotel facilities and services (accommodation, banquets, dining, merchandise sales, provision of incidental services, event hosting, etc.), business communication with partners, product delivery, and matters related to fee payment and settlement.
• Member information management and provision of member services.
• Responding to your inquiries and requests, and contacting you regarding necessary matters such as confirming reservation details and check-in preparations.
• Creating, maintaining, and preserving guest registers in accordance with laws and regulations.
• Use based on your consent.
• Appropriate information provision and security management, as well as website operation and statistical analysis of usage status, for information acquired through the hotel website such as cookies, IP addresses, browser types, and access times.

Furthermore, provided that your consent has been obtained (including but not limited to checking boxes to subscribe or registering as a member), the Hotel may use personal information for the following marketing purposes:

• Informing you of or sending notices, advertisements, promotional materials, surveys, coupons, and promotional activities related to the business of hotel facilities, tenants, and partners via email, post, courier, telephone, fax, etc.
• Analyzing browsing and transaction records to understand service usage status, and sending personalized recommendations via email based on your preferences and needs to improve, develop, and promote the facilities and services of the Hotel, tenants, and partners.

If you do not provide the necessary personal information, the Hotel may be unable to provide certain services. You may withdraw your consent for marketing purposes at any time, which will not affect the provision of basic services.

Section 03

Types of Personal Information

The personal information acquired and held by the Hotel includes:

• Basic information: Name, address, gender, date of birth, nationality, email address, telephone number, fax number, mailing address, etc.
• Other information: Occupation, employment information (company name, address, telephone, department, title), wedding anniversary, family information (names, relationships, birthdays), etc.
• Payment information: Credit card numbers, bank account information, billing addresses, etc.
• Service usage information: Facility usage status, product purchase history, etc.
• Communication records: Emails, website forms, faxes, telephone messages, letters, survey responses, etc.
• Information collected by security systems: Security camera footage, door lock key logs, etc.
• Information automatically collected by the hotel website: Cookies, IP addresses, browser types, access times, etc.
• Matters recorded in the guest register: Address, name, occupation, nationality, passport number, age, previous location of stay, destination, check-in and check-out times, room name, etc.

Section 04

Retention Period of Personal Information

The Hotel will retain the personal information you provide for the period necessary to achieve the purposes of acquisition and use described above. The specific retention period will be determined comprehensively based on mandatory legal requirements, the purpose of information acquisition and use, the nature of the information, and business necessity. For personal information of those who have unsubscribed or deleted their accounts, the Hotel will take measures to thoroughly delete or anonymize it, unless otherwise required by law.

Section 05

Provision to Third Parties, Sharing, and Cross-Border Transfer

(1) Restrictions on Providing Personal Information to Third Parties

The Hotel will not disclose or provide your personal information to third parties except in the following cases. Providing personal information due to joint use or business entrustment does not constitute disclosure or provision to a third party.

• When your consent is obtained.
• When disclosure or provision is required within the scope permitted by laws and regulations.
• When it is necessary to protect life, body, or property and it is difficult to obtain your consent.
• When cooperating with national or local public institutions in the performance of official duties and obtaining consent may hinder the execution of such duties.
• When the third party is an academic research institution, etc., and processes personal information for academic research purposes (without infringing on personal rights and interests).
• When disclosing or providing statistical data that cannot identify specific individuals.
• When business is succeeded due to merger, corporate split, business transfer, or other reasons.

(2) Joint Use

The Hotel may jointly use your personal information with group companies within the following scope:

• Items of personal information for joint use: All items listed in Article 3 of this Privacy Policy.
• Scope of joint users: Affiliated companies of the group to which the Hotel belongs.
• Purpose of joint use: All purposes listed in Article 2 of this Privacy Policy.

(3) Cross-Border Transfer

The Hotel may transfer personal information outside of Japan (e.g., to overseas reservation platforms or overseas group companies). Before the transfer, the Hotel will obtain your explicit consent or confirm that the recipient has implemented protection mechanisms that comply with APPI requirements to ensure your rights and interests are protected equivalently, and will inform you of the general data protection system of the recipient's country.

Section 06

Security Management Measures

To prevent the leakage, loss, or damage of personal information and to conduct appropriate management, the Hotel takes the following measures:

• Formulation of Basic Policy: This policy is formulated to ensure the proper handling of personal information and to clarify contact points for inquiries and complaints.
• Improvement of Personal Information Handling Regulations: Personal information handling rules are established for each stage—acquisition, use, storage, provision, deletion, and destruction—clarifying handling methods, responsible persons, and their duties.
• Organizational Security Measures: Appointment of a person responsible for personal information management; clarification of personnel and scope responsible for handling personal information; establishment of a reporting and communication mechanism for violations; regular self-inspections and internal/external audits.
• Personnel Security Measures: Regular training on personal information handling; clarification of confidentiality obligations in employment rules.
• Physical Security Measures: Restriction of entry/exit to areas where personal information is handled and items carried; prevention of theft or loss of related equipment, electronic media, and documents; prevention of information leakage when equipment and media are carried outside.
• Technical Security Measures: Implementation of access control; introduction of system security mechanisms to prevent unauthorized external access and malware.

Section 07

Requests for Disclosure, Correction, Suspension of Use, etc.

Except as provided by laws and regulations, upon receiving the following requests from you, the Hotel will respond promptly in accordance with hotel regulations after confirming your identity:

• Notification of the purpose of use of personal information.
• Disclosure of personal information.
• Correction, addition, or deletion of inaccurate information.
• Suspension of use or deletion of personal information (when personal information is handled unlawfully).
• Suspension of provision of personal information to third parties (when personal information is provided unlawfully).

Section 08

Cookies and Related Technologies

The Hotel website uses cookies and related technologies to enhance website functionality, improve user experience, and for advertising delivery and content customization. Cookie technology also enables the Hotel and third-party service providers such as advertising networks and social media companies to display relevant advertisements based on your interests. When you first visit the Hotel website, you can choose to accept or reject non-essential cookies (such as targeted advertising cookies); if you reject them, some functions of the Hotel website may not function properly. Your settings will be saved on your device. You can learn how to manage cookie preferences through your browser's help function or user instructions.

The Hotel website may also use log analysis tools such as Google Analytics to understand your visit to the website. Such tools collect, record, and analyze access history based on cookies issued by the Hotel; the analysis results do not contain information that can identify specific individuals. You can stop the collection of information by Google Analytics through browser plugin settings.

Section 09

Changes to the Privacy Policy

The Hotel may change the content of this Privacy Policy. Updated versions will be posted on the website promptly, and changes will take effect from the date of publication. In the event of major changes, the Hotel may notify you separately via email or other means.

Section 10

Inquiry Contact for Personal Information Protection

For any questions or complaints, please contact us using the information below.